Technical Services

Technical Services

In order to leverage maximum workforce productivity, reduce the risk of injury, and minimize costly downtime, it is imperative that your equipment be consistently maintained and repaired to the highest quality standards.

We believe service is just as important as the sale itself. That's why we guarantee you'll get the service you require, regardless of whether we do it with our own knowledgeable staff or aid you in arranging repairs through another qualified repair facility. In fact, Acklands-Grainger is the factory authorized-warranty repair facility for many of the product lines we sell.

 

We provide:

  • Highest quality standards, nationwide, in compliance with NFPA and CSA standards, maintaining and repairing safety and MRO equipment
  • Preventive maintenance to prolong the life of your equipment
  • Certified, factory-trained technicians committed to providing quality service
  • Authorized manufacturer service centres and a nationally supported inventory of ready-to-use rental equipment

 

Our after-sales service team offers one-stop national service solutions for:

  • Gas Detection - Strict quality standards ensure that our service programs meet the demands of the toughest industrial environments.
  • Industrial Maintenance and Repairs – We offer extensive, in-house repair service provided by highly trained, factory–certified technicians, using only the most current diagnostic equipment, instruments and tools.
  • Safety Equipment Services for SCBA - We understand the critical nature of jobs that requires this vital equipment and we are committed to providing outstanding quality service in maintaining it.
  • Safety Equipment Rentals - Choosing to rent promotes consistency in equipment and in the use of established training programs in place for new and contractual employees.

 

Our Technical Services include:

  • Full in-house service
  • Calibration & repair of gas detection instruments; Industrial Scientific, MSA and BWT
  • Flowtesting and repair on SCOTT and MSA SCBAs
  • Fit Testing
  • Complete cylinder service for all SCBA cylinders
  • Hydro test and fill breathing air cylinders
  • Fall arrest/self-retracting lifelines: North, 3M, DBI/Sala, Miller, MSA
  • Fall arrest harness and lanyard inspection/certification
  • Manual chain hoists/pullers: Kito, Columbus McKinnon
  • Torque wrench testing and calibration: Westward and PROTO
  • Mobile service on SCOTT & MSA SCBAs, Jordair/Bauer Compressors in AB, QC and NL

 

Warranty Repair

Our fully certified, factory-trained technicians ensure that repairs, calibrations and inspections are always carried out to exact manufacturers and C.S.A. specifications using the very latest high tech equipment, and all work is backed by a written 90 day service guarantee.

 

Technical Services – Contact Reference Card

 

Contact in Person:

1-888-602-0000, select 5 after the prompt and then:

  • Option 1 for Repair and Certification
  • Option 2 for Rentals
  • Option 3 for Mobile Services*

 

Email Directly

For additional information about our services, how to ship your products to AGI or information about your orders, you can email:

  • TSIREast@agi.ca – If your shipping address is located in ON, QC or Atlantic Canada
  • TSIRWest@agi.ca – If your shipping address is located in BC, AB, SK or MB

 

*Call for Mobile Service

Mobile service is available in select markets only. For details speak to your Account Manager or call 1-888-602-0000, select 5 after the prompt, then 3 to speak to a Technical Services Representative. The agent will discuss your requirements and schedule an appointment. We recommend calling four to six weeks prior to the certification expiry date to ensure you remain in compliance.